Privacy policy

Last Updated: [17/09/2025]

1. Data Collector
Claphic, address: Hiland Greens, Ph-01 , BL3/13/A1 , Kolkata - 700140, email: cs@claphic.com, is the data controller for personal information collected via this Website.

2. Information We Collect

Personal Data: name, email, phone number, shipping address, billing address.
Payment Data: transaction info via Razorpay / Amazon Pay etc. We do not store credit card numbers.
Technical & Usage Data: IP address, browser details, device, browsing behavior (via cookies / analytics tools).

3. Purpose of Collection
We collect personal data for the following purposes:

Processing orders, payments, and deliveries.
Customer service & support.
Fraud detection & prevention.
Marketing, promotions, newsletters (only if you opt-in).

4. Legal Basis & Consent

Consent: for cookies, marketing communications, etc.
Contract: to carry out performance of contract (deliver your purchase).
Legal Obligation or Legitimate Interest: for fraud prevention, analytics.

5. Sharing of Your Information
We may share your data with:

Payment processors (Razorpay, Amazon Pay)
Logistic / courier partners to deliver your order
Third-party service providers for analytics or marketing (only with your consent where required)
Legal authorities if required by law or to protect rights.

6. Cookies, Tracking & Third-Party Tools

We use cookies and similar tracking technologies (Google Analytics, Facebook/Meta Pixel etc.) to improve user experience, monitor traffic, and for marketing.
You have options to accept/reject non-essential cookies via cookie banner / settings.

7. Retention Period

We retain personal data for as long as needed for fulfilling orders, legal obligations, and resolving disputes. Generally, this means data is stored for up to 3 years after final transaction, unless required longer by law.

8. Your Rights
You have the right to:

Access the personal data we hold about you
Correct or update your personal data
Delete your data (subject to legal obligations)
Withdraw consent for marketing or cookies
Lodge a complaint with data protection authority if you believe we violated your rights

9. Data Security

We take reasonable technical and organizational measures to protect your data.
However, no internet transmission is completely secure; we do not guarantee absolute security.

10. Cross-Border Data Transfers
If your data is transferred internationally (e.g. to servers or service providers outside India), we ensure appropriate safeguards are in place.

11. Children
Our services are not intended for children under 13. We do not knowingly collect data from minors. If you believe we have done so, contact us and we will delete it.

12. Changes to This Policy
We may update this Privacy Policy from time to time. Latest version will always be reflected here with date of update.

13. Contact Details
If you have questions, want to exercise rights (access, correction, deletion) or provide feedback, contact us at: